Sign-In, Email Verification, Billing & Cancellation

Quick answers

Issue	What to do
Can't sign in	Try password reset or Google sign-in with the same email you used to register
Didn't get verification email	Check spam/promotions; resend from the sign-in screen. Proton Mail: allowlist wheelstrategyoptions.com (or add [email protected]) — Zoho-relayed verify mail is often filtered
Update payment method	Open Manage Subscription while signed in
Cancel Pro	Manage Subscription → cancel — access continues until period end
Refund or billing dispute	Contact support — we handle these manually

Sign in with email or Google

Wheel Strategy Options supports email/password and Google sign-in. Use the same method (and email address) you used when you created the account.

If email/password fails:

1. Click Forgot password? on the sign-in page.
2. Check inbox and spam for the reset link (allow a few minutes).
3. Set a new password and sign in again.

If you originally signed up with Google, use Continue with Google — there may not be a separate password on your account.

Tip: ad blockers and strict privacy extensions sometimes block auth pop-ups. Try a private window or temporarily disable extensions if Google sign-in hangs.

Email verification

New accounts may need to verify email before certain features unlock.

1. Check Spam, Promotions, and Updates folders.
2. Search for mail from Wheel Strategy Options or your auth provider.
3. Proton Mail users: allowlist wheelstrategyoptions.com (or add [email protected] as a contact). Verification mail is sent via Zoho and is often quarantined by Proton.
4. Click the verification link within 24 hours if possible.
5. If nothing arrives after 10 minutes, sign out, sign back in, and request a new verification email.

Still stuck? Contact support with the email address on the account. We can confirm whether the account exists and whether verification is pending.

Manage billing and cancel Pro

Signed-in Pro members manage billing at Manage Subscription (/manage-subscription).

From there you can:

• View your current plan (monthly, annual, or lifetime)
• Update the card on file through the secure billing portal
• Download invoices and receipt history
• Cancel renewal — you keep Pro until the end of the paid period

Free features (screeners, courses, Trade Tracker manual entry) remain available after cancellation. Saved screener alerts and broker auto-import require an active Pro or Ultra plan.

Pricing and plan questions

Compare plans anytime on the Pricing page (/pricing). Pro unlocks full screener filters, saved screeners with alerts, and broker sync. Ultra adds advanced analytics tiers where listed on pricing.

Promo / coupon codes

1. Start checkout from Pricing (or the in-app upgrade CTA).
2. On the payment screen, find Add promotion code (typically under Subtotal).
3. Enter the code and confirm the discount appears before you pay.
4. Active campaigns are listed on /pricing when running.

If you already paid without the code, or the discount does not apply, contact support with your account email and the code name — we handle credits manually. Chat cannot issue refunds or promo reimbursements.

Why do I see a 15 search / day limit?

Free and trial screener use is capped at 15 searches per day. Pro and Ultra are unlimited. If you are on a paid plan and still see the counter: hard refresh, sign out and back in, then confirm the plan under Manage Subscription. Still capped → contact support (entitlement issue).

If a charge looks unexpected:

1. Open Manage Subscription and review the invoice date and plan name.
2. Confirm whether you upgraded, switched billing cycles, or applied a promo.
3. For duplicate charges, wrong plan, or refund requests → contact support. We escalate billing disputes to a human; the chatbot cannot issue refunds.

When to contact support

Self-serve covers sign-in, verification, password reset, and cancellation. Reach out to a person for:

• Refund requests or chargebacks
• Promo code missed after checkout / code not applying
• Paid plan still showing trial search limits
• Account locked or email no longer accessible
• Billing amount disputes after checking Manage Subscription
• Merging duplicate accounts

Use the Contact Us button on the FAQ page or reply to any product email — include the email on your account and a short description of the issue.