Sign-In, Email Verification, Billing & Cancellation

Quick answers

Issue	What to do
Can't sign in	Try password reset or Google sign-in with the same email you used to register
Didn't get verification email	Check spam/promotions; resend from the sign-in screen. Proton Mail: allowlist wheelstrategyoptions.com (or add [email protected]) — Zoho-relayed verify mail is often filtered
Update payment method	Open Manage Subscription while signed in
Cancel Pro	Manage Subscription → cancel — access continues until period end
Refund or billing dispute	Contact support — we handle these manually

Sign in with email or Google

Wheel Strategy Options supports email/password and Google sign-in. Use the same method (and email address) you used when you created the account.

If email/password fails:

1. Click Forgot password? on the sign-in page.
2. Check inbox and spam for the reset link (allow a few minutes).
3. Set a new password and sign in again.

If you originally signed up with Google, use Continue with Google — there may not be a separate password on your account.

Tip: ad blockers and strict privacy extensions sometimes block auth pop-ups. Try a private window or temporarily disable extensions if Google sign-in hangs.

Email verification

New accounts may need to verify email before certain features unlock.

1. Check Spam, Promotions, and Updates folders.
2. Search for mail from Wheel Strategy Options or your auth provider.
3. Proton Mail users: allowlist wheelstrategyoptions.com (or add [email protected] as a contact). Verification mail is sent via Zoho and is often quarantined by Proton.
4. Click the verification link within 24 hours if possible.
5. If nothing arrives after 10 minutes, sign out, sign back in, and request a new verification email.

Still stuck? Contact support with the email address on the account. We can confirm whether the account exists and whether verification is pending.

Manage billing and cancel Pro

Signed-in members manage billing at Manage Subscription (/manage-subscription).

From there you can:

• View your current plan (monthly, annual, or Pay Once) for Pro, Ultra, or Maxx
• Upgrade when eligible (tier up, or monthly → yearly). Self-serve does not support downgrades or yearly → monthly — contact support for those
• Amounts shown as due today already include unused-time credit on your current period (and for Pay Once, up to 50% of the Pay Once price from prior subscription payments)
• Switch from a recurring plan to Pay Once (Checkout applies the credit; your recurring plan stays until payment succeeds)
• Update the card on file through the secure billing portal
• Download invoices and receipt history
• Cancel renewal — you keep access until the end of the paid period

If billing is past due or you have multiple open subscriptions, plan changes are blocked until the account is settled — use Get help on Manage Membership or contact support.

Free features (screeners, courses, Trade Tracker manual entry) remain available after cancellation. Saved screener alerts and broker auto-import require an active Pro, Ultra, or Maxx plan.

Pricing and plan questions

Compare plans anytime on the Pricing page (/pricing). Pro unlocks full screener filters, saved screeners with alerts, and broker sync. Ultra adds advanced analytics tiers where listed on pricing.

Promo / coupon codes

Checkout runs on Stripe Checkout (not a custom WSS form).

1. Start checkout from Pricing (or the in-app upgrade CTA).
2. On the Stripe payment page, find the coupon field — Add promotion code (typically under Subtotal).
3. Enter the code and confirm the discounted total appears before you pay.
4. Active campaigns are listed on /pricing when running.

Limited-time sale for unpaid visitors (including trial): PREMIUM30 — 30% off Pro/Ultra annual or Pay Once (not monthly). 50offMaxx — 50% off Maxx monthly and annual (not Pay Once). Enter codes on the Stripe Checkout page. Do not assume a code works after it disappears from Pricing.

If the Stripe page has no promo field, the code does not apply, or you already paid without it, contact support with your account email and the code name (screenshot helps) — we handle credits manually. Chat cannot issue refunds or promo reimbursements.

Pay Once / lifetime and future features

Pay Once (one-time purchase for Pro, Ultra, or Maxx on /pricing) includes future features that ship for that same tier. You do not re-buy the tier when we add capabilities inside it. Upgrading to a higher tier or difference-only credits are account-specific — contact support; do not assume a fixed upgrade price.

Why do I see a 15 search / day limit?

Free and trial screener use is capped at 15 searches per day. Pro, Ultra, and Maxx are unlimited. If you are on a paid plan and still see the counter: hard refresh, sign out and back in, then confirm the plan under Manage Subscription. Still capped → contact support (entitlement issue).

If a charge looks unexpected:

1. Open Manage Subscription and review the invoice date and plan name.
2. Confirm whether you upgraded, switched billing cycles, or applied a promo.
3. For duplicate charges, wrong plan, or refund requests → contact support. We escalate billing disputes to a human; the chatbot cannot issue refunds.

When to contact support

Self-serve covers sign-in, verification, password reset, and cancellation. Reach out to a person for:

• Refund requests or chargebacks
• Promo code missed after checkout / code not applying
• Paid plan still showing trial search limits
• Account locked or email no longer accessible
• Billing amount disputes after checking Manage Subscription
• Merging duplicate accounts

Use the Contact Us button on the FAQ page or reply to any product email — include the email on your account and a short description of the issue.